All parcels are shipped with Canada Post.
CANADA POST: CANADA/USA DELIVERY TIMES
small packet air - 5 to 8 business days.
CANADA POST- INTERNATIONAL DELIVERY TIMES
small packet surface (ground) 4 to 6 weeks
small packet air- 6 to 10 business days.
If you prefer a faster shipping method or prefer using your own carrier please contact us.
The delivery time indicated represents an estimate and can vary according to destination.
Refunds and Exchanges
If you are unhappy with any purchase, we will gladly take back any merchandise under these conditions:
• Return or exchange requests must be made within 3 DAYS of delivered shipment for a refund (all items are shipped with a tracking number). We will not take returns or exchanges after this time. Items must be returned within 5 DAYS of return request.
• Merchandise must be returned in its original packaging. Items should be in their original condition and not used.
• You will be responsible for the shipping charges, which will not be refunded, unless you received damaged merchandise. If you have received damaged merchandise, please contact us and we will give you return instructions. Please do not mail any packages without contacting us first, as they will not be accepted.
• Please make sure to have a tracking number of the package because you may need to track your package to check the status. We cannot issue an exchange or refund until its arrival and we won’t be responsible for lost packages.
• Returns will be processed within 1 week of receiving the item.
• No refunds or exchanges on items that have been customized.